FAQs

The IMEI number is a unique number given to all mobile phones and tablets, that can be used to identify the device If you enter *#06# your clever phone will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat remove the back and you’ll find it under the battery. If you’ve got an iPhone it may be on the SIM gate.

You can choose from:
PayPal
or
Bank Transfer
PayPal
Provide us with your PayPal email address and funds will be transferred instantly.
Bank transfer
You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to. We take the security of your details and our site very seriously. The sellyourmobile site uses Comodo SSL Security encryption at various stages throughout the site to protect your information.
You’ll notice the padlock icon appear in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar). This protects it from interception by unintended recipients.

Easy, just take the back off your mobile phone/device; the model is usually located under the battery.
Alternatively you can enter your IMEI number into our search box and this will tell you exactly what make and model your mobile phone/device is. If you enter *#06# your clever mobile phone/device will make the 15 digit IMEI number magically appear on the screen!
Or if your key pad is broken or battery flat for most mobile phones/devices, remove the back and you’ll find it under the battery. If you’ve an iPhone it may be on the SIM gate.
Don’t worry though, if you do happen to sell us the wrong model, we’ll sort it all out for you at our end and inform you by email.

Yes you can!
If you are not selling us a phone but just wish to recycle one of $0.00 value, then send it to us at the address below and we’ll make sure nothing bad happens to it and it doesn’t end up in a landfill! Please include a note stating ‘Please Recycle’ and make sure to pack the phone in a strong, rigid package, ensure that the battery is inside the phone and that phone is turned OFF, wrap the phone so that it cannot move or be turned on during transit. Packages must be taken to the local post office and handed in at the counter. Sellyourmobile do not cover the cost of sending $0.00 value phones so please make sure that you pay for the correct postage.

Give our customer services team a quick call on 1300 300 010 or email us [email protected] and we’ll sort it out for you.

Yes you can, there are 2 categories for faulty phones, just choose the one which best describes your phone.

Our value promise is that we will pay you the price offered at the time of your sale and hold this for 14 days. If you didn’t send us your phone within the 14 days we will offer you the current website price.

It’s easy! Search for your mobile phone/device by make and model in the search box on the top right of the home page.

Click on My Account. If you haven’t used us before, select “I’d like to register for a new account”
As it’s your first time, we’ll need a few details from you, just the usual stuff; name, address etc, so we can make sure you get your cash. Once you’ve done that, you’ll be up and running with an account that you can use again and again and again.

How many have you got?! You can sell as many as you like. If you have 10 or more mobile phones/devices to sell then call us on 1300300010.

We update our website all the time with new mobile phones/devices, so if it’s not listed, check back or email us [email protected] and we’ll try and find you a price.

We recommend that you contact your network service provider who should be able to unblock the mobile phone/device for you. All mobile phones/devices sold to sellyourmobile.com.au are checked on the http://www.lost.amta.org.au/ database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone/device has been flagged we are required to hold the mobile phone/device in quarantine for 28 days to give you the opportunity to get the red flag removed.

Please contact the customer services team on 1300 300 010 or email us [email protected], if we can cancel the sale for you, we will.

If the Activation Lock is still activated, the device will be locked to your iCloud account, which is only accessible with your Apple ID and password. When we try to test it or resell the device, we will be unable to access any of the iPad or iPhones functions and the device will become inoperable. Therefore, we won’t be able to offer the full price for it as the device will be locked to your Apple ID and we will be unable to access the iPhone or iPad’s functions.

You still need to remove your iCloud account and you can do this using a computer following these step by step instructions

If the Activation Lock is not removed then we won’t be able to offer you the full price. You may request to have your device returned free of charge within the specified time period.

If you have an iPhone 4 or above or an iPad 2 or above then you may have downloaded the iOS7 software update. If you have a newer Apple device (e.g. iPhone 5s) then your device will automatically have it installed. To find out which iOS version your device is running, please go to: Settings > General > About > Version

Don’t worry. You can still remove your iCloud account or deactivate your Activation Lock remotely by following these step by step instructions

If you’ve forgotten your Apple ID or want to find out more you can visit
http://www.apple.com/au/support/appleid/

You can only include 3 phones per package. If you have more than 3 phones registered on your account, you will need to contact Customer Services on 1300300010 to order your extra return packs. Make sure your mobile phone(s) are packaged safely and you use/include the freepost address label so we can identify you. Wrap it in 1cm of cushioning e.g. bubble wrap and take it to your nearest AusPost and make sure you get your tracking number, you could use the packaging that we provide, your original box or anything that makes it strong and rigid so it doesn’t move about.

You can only include three phones per package. If you have more than three phones registered on your account, please call customer services on 1300300010 to order more return packs. Sellyourmobile.com.au provide a freepost service for you to send your mobile phone to us. When you sell your phone we’ll send you a satchel (unlike most recyclers we don’t expect you to look for a box!) You just pack your phone, go down to the Post Office and get your proof of postage and tracking number.

• The mobile phone/device would be a good start! Probably best to switch it off!
• Make sure you leave the battery in and the back on! We need those!
• The charger if you have it, if not don’t worry about it.
• Two forms of ID.
• Packing slip
• Please unlock any PIN codes or passwords that you may have on the mobile phone/device. You can do this by resetting to factory settings.
• If you like you can send us the accessories (headphones, charger etc.) but unfortunately we can’t pay more for them.
• The ‘freepost address label’ from the sales pack

No. The value on the website is for the handset/device only. However, if you want to send any accessories in with your package this will not increase the value but they will be either recycled or re-used.

No, it’s totally free.
Sellyourmobile.com.au provide a freepost service for you to send your mobile phone/device to us. When you order your sales pack, simply pack your mobile phone/device in the packaging provided and post it back to us, make sure you ask for your tracking number.

When sending devices we will not provide packaging. Pack your device up carefully. Wrap it in at least 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it.

The SIM card!! We don’t want this so please don’t send it!
We will not accept liability if SIM cards are sent with the handset/device and we will not be responsible for any charges which are incurred before or after receipt of your handset/device, so please ensure you take it out before you send it.
We will not accept liability if memory cards are sent with the handset/device and we will not be responsible for any loss of data before or after receipt of your handset/device.
We can’t send SIM or memory cards back to you once they have been received.

Once you’ve taken your package to the post Office you’ll be given a proof of postage receipt and tracking number. It does not track it directly to our offices so please be aware that your mobile phones/devices will get to us 1-3 days after it says ‘delivered’.
We’ll send you an email as soon as we receive your mobile phone/device. You can also check for updates on your mobile phones/devices progress by logging onto My Account.
Chances are it’ll be making its way through the AusPost system.
If we have not been in touch confirming receipt of your phone after 7 days, get in touch with us and we’ll help you sort it.

Yes, as long as the payment has not yet been processed for your mobile phone/device sale. You need to call us on 1300 300 010 to do this.

When we receive your mobile phone/devices they are processed separately regardless of whether they were sold or sent in at the same time.
Some mobile phones/devices take longer to process and test than others. We pay you as soon as the mobile phones/devices are tested so sometimes there can be a little delay.
If you log onto My Account you can check the status of each of your mobile phones/devices and details on payment status.

You can find out on line at My Account when you’ve been paid. We also send you an email to confirm that it’s on its way.
If you have received an email from us to say that your mobile phone/device has tested faulty, you will need to go to My Account and accept or decline the revised offer or use the link in the email.

Please check that you are entering your username and password correctly. If you can’t remember your log in details you can check these against the email that we sent you when you first registered with us. Please note that the password is case-sensitive.

If you have forgotten all of your log in details, then we suggest you register again as a new user.

Go to the My Account section of the site and log in to your account.
Select the “Change my password” option to change your password. For security purposes this will ask you to also confirm your existing password.

You can check your log in details against the email that we sent you when you first registered with us.
If you no longer have this you can get a password reminder by going to the My Account section of the site.
You can use either your username or the email address that is stored in your account to retrieve your password. Follow the on screen instructions to have your log in details sent to the email address stored in your account.

Sellyourmobile.com.au is a registered Second-Hand Dealer. As a part of Sellyourmobile.com.au licence requirements we are required by law to obtain proof of identity from every person attempting to sell goods to us. The proof of identity requirement is solely used for helping the police track down goods reported as lost or stolen.

When you receive your sales package kit, just place a photocopy of your ID with your phone.

You’ll need to provide two proof of identity that together show; your full name, current address, photo, date of birth and your signature. These two items can be:

• Passport
• Drivers licence or learner drivers permit
• Proof of age card
• Licences issued under the Firearms Act 1996
• Forklift licence
• Full birth certificate/extract of birth
• Certificates of Australian citizenship
• Marriage certificate
• Health care card
• Medicare card
• Bank statement/mortgage documents
• Utility bill
• Pawnbroker’s licence/2nd hand dealer licence/pawnbroker and 2nd hand dealers licence
• Pensioner concession card
• Union card
• Employee pay slip
• Vehicle registration
• Tax file number document
• Department of social security document
• Some identification cards issued by a tertiary education institution

Yes, we accept photos of ID’s. Just take a photo and email to [email protected].

The proof of identity requirement is solely used for helping the police track down lost and stolen goods and if requested by the police, we are obliged to disclose your ID.